SneakerLAH STORE SHAKE HANDS SDN. BHD (1143479-W).
Terms of Service
SneakerLAH Store is an online shopping area that allows users to buy high-quality clothing and sneakers in a variety of pricing formats and locations. Please pay particularly close attention to our listing and purchase conditions and shipping policies, as described below and in our FAQ at www.sneakerlah.com/aboutus. SneakerLAH reserves the right to change or update these Terms without prior notice any of the detail of the product on the site, including colours, sizes and prices.
All prices shown on the website are in Malaysian Ringgit (MYR).
SneakerLAH Store accepts payment via major credit cards (Visa and MasterCard) and Various E-Wallet payments. SneakerLAH has the right to amend prices found in this website at any time available. Despite our dedication in maintaining accurate and correct pricing in the website throughout the time, there may be error(s) from time to time. Should there be such situations of error, you will be notified via email before your ordered product(s) are delivered to you.
Customers will be receiving a confirmation email of the order and the billing details once the payment is confirmed purchase orders are made at www.sneakerlah.com/store. Terms and conditions of shipping/delivery applied.
All orders are shipped with original packaging and double-boxed. Orders are shipped within the same day during our operational hours. Orders from the weekend will be shipped on the following working day. As soon as your order has been dispatched you will receive an e-mail with the tracking number.
International deliveries of goods from SneakerLAH may subject you to any import duties and/or taxes. SneakerLAH holds no responsibility for any charges that incurred from the custom/duties. Any additional charges for customs clearance are considered beyond our control. Information on custom and excise policy could be found at your local customs office.
Products are to be returned in original condition in original, unworn, undamaged packaging with price stickers, hang tags etc still attached. Please make sure all returned items are well packaged, so as not to be damaged in the post - If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused. Please make sure all return packages are sent with a trackable, insured service.
SneakerLAH is not responsible for the return shipping costs of the items. Please do not return the goods before communicating with our customer service team. Please make sure all returned items are well packaged, so as not to be damaged in the post - If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused. Please make sure all return packages are sent with a trackable, insured service. SneakerLAH cannot take responsibility for items damaged or lost in the return transit.
There will be no exchange and/ or refund for all promotional, sale, discounted including coupon used and limited launch item after the purchase is made.
The refund process will begin to process within 2 working days of receiving the returned goods. As long as the returned items meet our refund criteria, your refund will be with you within 3-5 working days after your return is processed.
Upon entering the draw you are acknowledging that the money will be unavailable to you and will sit as pending until the draw has ended. If you are successful you agree to authorise the full payment of goods and shipping. If you are unsuccessful your funds will be released back to you, please note this may take 3-7 working days. To enter the draw you must be age 17+, we reserve the right to deactivate any account found to be under our specified age limit. A registered email address, shipping address (we do not ship to P/O boxes), preferred size and valid payment method are required. Please note that there is only One entry per person per launch product, any double entries will be disqualified immediately. Purchases are only valid for the registered email, shipping address, product, size and payment method specified at registration. The draw entry process is subject to change at any time at SneakerLAH’s discretion.
Our draw is randomly generated therefore entries cannot be sold or transferred to anyone else. Participants must ensure that all the information provided in his or her respective Raffle Form is accurate. The participant is responsible for inaccurate and/or incorrect information entered at the point of submission. Evidence of such behaviour by any account holder will result in disqualification and account deactivation.
If you have any queries please contact our customer service team on [email protected].